My Sister-in-Law works in a hospice and had the same experience. Lives on her own, with no car, and told to get to a drive through teat centre miles away. When she explained that she had no car, she was told to walk to the nearest hospital to ask for a test (two problems, one, she was heavily infected so potentially would have infected others and two, she couldn't get out of bed). Again she was treated like a charlatan by work. Thankfully she is on the mend.