Thank god they keep Dad’s Army at arms length from the club as you haven’t got a clue.
Scenario – Stalwart fan Andy misses ‘n’ matches caring for his Mum with dementia, and he misses out on the cut for a vital match. I would tell him he missed out based on his purchase history. You would tell him he missed out because he wasn’t loyal enough.
I'm not even bothering to pick apart the rest because if don’t understand the difference you must be some kind of misfiring ai bot.