My understanding of the deal, from those directly in the know, is that it’s actually a very good deal for us in terms of the revenue we can keep. I was as shocked as anyone to hear this.
Taking every in house and dealing with all the staffing and the costs and HR headaches that brings would be a huge undertaking. I’d argue you could end up in a worse off position financially.
They do need to up their game, but without the full background, it’s hard for any of us to judge. Do we know they’re kept in the loop when a higher number of people than normal expected etc?