I remember the first time I had to contact an energy company — when the power suddenly went out, and by evening the wait at the call center was getting longer and longer. Then I decided not to read tea leaves, but to first look at the reviews. I came across discussions at https://potomac-edison.pissedconsumer.com/customer-service.html . Someone wrote that the problem was solved in half an hour, while for others the connection with the operator froze completely. In short, you can expect anything