When I moved to a new house, one of the most daunting tasks was connecting electricity. Having learned that I needed to contact the service company, I started looking for other people's experience in advance. Reviews
https://duke-energy.pissedconsumer.com/customer-service.html really helped me with this. What caught my attention was that these were not just complaints, but real stories: someone told how outages were resolved within an hour, and someone else caught the support service only after several days of repeated calls.