To ensure safety, I documented my order number, the allergy flag screenshot, and a photo of the incorrect sauce before reaching out. Researching diner experiences at
https://chilis.pissedconsumer.com/review.html revealed that support teams resolve allergy mix-ups fastest when those three elements are provided together in one concise message. I sent a single request listing my order reference, the allergy notice capture, and the dish photo. Within twenty-four hours, Chili’s support replied expressing regret, issued a full refund, and arranged for an allergy-safe replacement entrée. Providing complete context and visual proof in one submission unlocked a prompt and caring solution.