After waiting at the store for nearly an hour, I gathered my order number, pickup location, and a screenshot of the confirmation email before reaching back out. Reviewing customer remarks in freebird stores forums showed that messages combining those three elements in one clear request led to faster clarification. I sent a single submission with order ID, chosen pickup site, and the email screenshot. Within a few hours, support contacted me to confirm the order had been mistakenly routed to another branch and arranged immediate transfer. The outdoor furniture was ready for pickup by day’s end. Providing complete pickup context upfront enabled a swift correction without extra trips.