I encountered a comparable situation with Simple Mobile when I was charged for services I didn't use. Their customer support channels were unresponsive, leaving me without a clear path to resolve the issue. I found some insights on simple mobile, where other users shared their experiences and solutions. One user mentioned that after persistent follow-ups and escalating the matter through official complaint channels, they finally received a refund. It seems that being tenacious and exploring all available avenues can lead to a resolution. If you're still facing issues, consider reaching out to consumer protection agencies for further assistance.