I signed up for a prepaid plan with Simple Mobile, expecting straightforward service. However, I noticed unexpected charges on my account that didn't align with my usage. I attempted to contact their customer support through their website and chat services, but the responses were generic and unhelpful. I even tried reaching out via email, but received no reply. It's frustrating when a company doesn't provide clear avenues for resolving billing issues. Has anyone else experienced similar problems with Simple Mobile? How did you manage to get a resolution?