I called and got someone who told me my payment, due on June 4th, had to paid or I'd be shut off. I said Your going to shut me off for being 13 days late? First of all, I am never in arrears, but I am having a family medical crisis, and perhaps did forget to pay the bill, but how can you shut me off for being only 13 days late?
He said it was because I was actually two payment cycles late. I said that was impossible. I checked my records and told them the date the last payment was made. He said it was never received. I said let me check my bank statement, I did, and found that the last payment had indeed been paid and had been deducted from my account.
He said he would be happy to investigate further, but in order to avoid a disconnect I would have to pay the amount they show as due, and that if their investigation showed it was a mistake, the money would be refunded to me.
The amount in question was just under $1,000. I said you may investigate, but I have a bank statement that shows I paid you, and I said I will NOT pay you again. He said they have their procedures, and I would then face a disconnect. He asked me if I could go to the main office to pay. I said No, I am 82 and I don't go out due to the virus. He told me I could go to the supermarket near me, he named it, and said I could pay it there. I said I DON'T GO ANYWHERE and I dont owe you money.
I lost it and shouted I have a disabled son who has life support equipment, and if you disconnect connect me, I will FRICKEN sue you. He said, You don't sound like your 82! Then he backed off. He said to give him til Friday to investigate, and he'll call back and let me know their decision. I asked his name. I have the number he asked me to call, and a name, but it's probably not correct. I then called the Water and Power who told me it was a scam.
If I weren't so beset and mentally and physically tired by what is going on medically with my daughter and son, maybe I'd have recognized it. But I didn't. I just wouldn't go along with it on general principle. Water and Power has a security department who works with the Police Department and says they'll report it. I put in a call too, but was told I'd have to leave a message and they'd call back. Since this virus you can't get anyone anywhere.
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