Hopefully if you haven't received your season ticket beforehand. Possibly if you go to the ticket office with proof of ownership via an email on your mobile phone. If not your order number or the barcode number. I had to use the barcode number to buy a ticket for the Sheffield Wednesday game online. Anyway if you turn up on the day have some kind of proof of ownership. I'm right knackered now after typing all that information. I bloody hope it's useful