Our market is changing. The mass market, led by a low price point, is polypropylene. These days, there is relatively little else apart from Polypropylene/olefin and wool. Last I heard, wool was about 40% of sales but falling.
My business model was to offer a premier service at a fair price (expensive to some) so most work was on wool carpets. Quite often though, wool would be living areas and polypropylene in the bedrooms. But as you are aware, there's wool and there's wool. More than 30 different qualities I believe.
I've come across the spinning oil problem you have described quite often. It's been very easy to just rinse with cold water and the carpet sparkles, however, without the benefit of chemistry, the oil remains and the problem starts all over again.
AS alluded to by Jim, there's a useful phrase that I put at the end of a report. "In my professional opinion................." Just as in a court of law, you are an independent expert witness and you are providing an opinion, not a statement of fact so there should not be any comeback on you.
I don't know if Woolsafe offer this course in the US, but over here they work in partnership with Dr Eric Brown of Cleaning Research International. He has travelled the world as a carpet inspector and now trains others to do the same work. Even if you have no intention of becoming a carpet inspector, the knowledge he imparts is priceless. Maybe you have something similar available locally? Or have a word with Ruth Travis at Woolsafe USA and see if they can offer anything or advice?
Anyhow Gary, I enjoy reading your posts here, even if I can't always understand/appreciate the American culture or sense of humour, but keep it coming
Safe and happy cleaning
Ken
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