Edit: I see in your message to Nancy that there is another bank involved other than Capitol One. ALL OF THE ABOVE APPLIES TO THE BANK WHERE THE MONEY IS DEPOSITED.
https://verified.capitalone.com/enroll/#/pii?originatorId=SIC
I'd try to get a customer support person on the phone to walk whomever through. If there is a bank nearby with officers better yet to speak person to person. You should not have any trouble with accounts that are in your joint name, any that are in RR's name alone would be trickier. (You would definitely probably have to show/submit his death certificate and perhaps something to show you had a right to the information.) Also, if it hasn't been done, check RR's phone and any other computer he might have used to see if Capitol One shows up anywhere..it might be in a saved link or in the browser history.
I'm hoping that you have at least have access to the account numbers.
Message Thread | This response ↓
« Back to index