Personally I think that is bullish!t. The players can go in to sign shirts then someone can go in to give people money back.
Companies shouldn’t keep hold of peoples money. I know it’s only £20 per person, but I bought 4 tickets so they’ve got £80 from me. Plus the other 500-1000 tickets sold, they are holding on to the best part of £15-£20k from County fans whilst admitting money is tight and applying for grants left right and centre.
I will be contacting my credit card company this week to see what can be done.