Yes, it's true and it stinks.

I have an email response from someone at the club saying the points won't be carried over.

I've also had an informal chat with another staff member who said "they don't carry over at other clubs".

I pointed out that football fans don't review who they support every summer, it's a lifelong thing for most. So why should all the effort they put in and money they spend count for absolutely nothing come May?

I got an encouraging response. Hopefully common sense prevails.

To be fair to the club they've had 200 new people come in and start working for them in recent years. The vast majority were never going to be County fans or even matchgoing football fans. As a result, they keep getting this sort of thing wrong. It's slightly terrifying.

There seems to be an emphasis on premium and professional that comes from right at the top, which naturally appeals to businesses and those with thicker wallets. The loyalty scheme is a great improvement but some of the glaring errors in policy that have surrounded it really make me fear for the future for people like us.