How true. In fact, as a manufacturer, I have witnessed this to be true! Let me state an example.
Now, I am guessing that we probably satisfy 97% of the individuals whom purchase from us. However, every so often an operator comes a long who is unhappy with their machine and complains, complains.
I'll never forget, Back in the 80's we had an operator from NY purchase a large system from us. After using it for 3 1/2 months he called me and complained how bad it was, to my surprise. I questioned him and he had little information other than the fact that "one of the motors went out; and I'm getting shocked!""This is ridiculous and I'm sending it back!"
I said, this doesn't make sense however, please send it back and we'll fix what is wrong.
Received the machine a week later. What a disaster it was! The operator cut all the electrical grounds off because he worked in an old building and his outlets did not have accommodations for plugging in a ground, and he was too cheap to purchase a dollar adapter.
The vacuum motors were loaded with water and one was burnt out because he never put the wheels on and instead set it on the cement floor thus blocking off the exhaust!
Well, we repaired all his screw ups, resold this machine within literally 6 hours to another individual who loved it. And, this individual liked it so much that soon after he purchased two more units!!!
This is one reason why whenever you hear a negative remark on the boards, you should wonder more about the operator, then about the machine!
Oh well, the beat goes on!
The JAGUAR MX-2 ETM @ cross-american.com