Its exactly like that when a potential operator (?) calls us. They want to know this-that- and-the other about a particular machine. Heck, we have demo videos showing the features, specifications, and the manual within our web page!! What else can I offer but a potential pat on the back?
I clearly remember way back in the late 60's, early 70's when this industry was just launching that we had to figure it out for ourselves...and always did. It was pretty simple and straight forward.
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The JAGUAR MX-2 ETM @ cross-american.com