That brought up memories and a lot of truth to!
I remember one guy who called and spoke with our secretary at the time, and b###hed her out: [i]"I can't believe you are charging $20.00 for a Quart of pre-spray. That's Highway Robbery!"
The secretary handed me the phone and I tried to explain to him 2, or 3 times and he still couldn't comprehend that ONE quart made 5 Gallons of CONCENTRATED formulation at your location!!!!!
T's right. Sometimes in this Industry, "innovation" just takes ages to catch on, unfortunately. Many examples here, but another one was the invention of our POWER BOOSTER! They just couldn't figure it out!!!!
Great memory, T !!!!!!!
The JAGUAR MX-2 ETM @ cross-american.com