Well, I know that most everything we do in life becomes routine; we wake up at the same time, we eat at the same time; we come home at the same time, and so on with minimal changes. In other words, we are "programed" and very predictable.
Well, I wonder if you ever constantly try to do things better and better. In other words, strive to refine this, that, and the other as you build your businesses? I know that we do here all the time.
And, yes, many of our constant improvements are not noticed "directly" by the customer however it helps and has been proven to make our overall product much better and provides greater customer satisfaction.
For us, we are currently doing that with our high performance vacuum motors. Meetings with Ametek, a little adjustments, alterations, and refinements.
I wonder, do you do this or have you become brain dead because you have let your business/industry become repetitive and boring?
The JAGUAR MX-2 ETM @ cross-american.com