This morning I stopped at a local Coffee/Donut shop to garb a cup of coffee and continue my way to the office. (no donuts please!). There were two beat up trucks sitting out side the entrance with their company logo's/name on them. (Hummm)
sitting at the end of the counter B-S-ing were the two "professional" (?) Cleaners.
I thought to myself: Really? What are you doing at the end of the counter wasting time from marketing your business! They should be out shaking hands, uncovering possible accounts, etc......
On a similar note, I remember the other day a conversation I had with another cleaner: I asked: Before you breakdown at the completion of the job, do you make it a policy to ask the customer: " Is there anything else I can do for you while I have our machine running?"
I always did this and I estimated that it got us an extra 15% + at the end of the month/year in extra business! This was easier than I ever thought and we were already set up ready to clean!
It's my opinion after having had a large successful proven cleaning business myself, that the average owner (s) do not become innovative, look beyond their noses and uncover some rocks. They fail to "work" their businesses and instead become "laborers", waiting for the next phone call while they sit and consume a dozen donuts. (!!)
These businesses could be run a lot more professional if the owners would put together a business plan and approach.
I'll bet Sir Ken Wainwright from the UK who educates many would probably agree.
The JAGUAR MX-2 ETM @ cross-american.com