No paid advertisement here.
Just a appreciation for hard working, honest companies with ethics. As a few know I recently bought a Jaguar 8.4 here on TMF. I try to avoid calling a company when I didnít buy the item directly. But with an invite directly from Ed V, I found some time to call today.
First, I donít want to argue. Everyone indeed has a right to form opinions about products, companies and even one another. I just want to state my observation from a small business owner.
The amount of time Ed spent today on the phone clearly shows the guy cares about end users. He clearly knows I didnít buy it direct from him. Yet he took the time today to chat for several hours with me, even long after ďOffice hoursĒ We talked about many aspects of business and such and not just about the 8.4
Iím not saying in anyway Iím somehow the standard for all to follow. But reading as much as I have here and elsewhere I will say thereís some serious BS being posted about this guy personally and misinformation on his machines.
First if you google Cross American Jaguar products, 98% of everything I read from actual users speaks highly of them. Itís unbeleiveable the amount of posts, and videos all raving about the extraordinary performance people are getting from their Cross Americas products.
All over the world it appears most everyone agrees on one thing the guys machines work, and for those who have spoken with him all say heís a class act.
At the end of the day, Iíll allow those with higher IQs then me fight about the tiny details of things in the industry that matter to them. But as a end user I donít care much about anything except does the product fulfill my need, and does the product do as advertised.
In both ways the JAGUAR 8.4 Gets a A+ rating.
Iíve read total bull about keeping hose lengths under this or that. As someone who doesnít claim to be a expert armchair engineer alls I can say is the 98% positive info about Ed Vs products are verifiable and true. Iíve only only used 30-100ft of vac hose so far. I have no fancy gauges, no expert knowledge, but being logical and intelligent enough to get through most challenges these hose lengths make not even the slightest dent in suction. IF I went to 150í and there was a impact of performance Iíd still be performing a zillion times better then the industry standard (2) 5.7 motors. Itís night and day. I have NO question I could go 200ft without a booster and still be pleased as advertised and video verified by real users. I see no evidence of hype as to the real world performance vs whatís advertised. Simply put as a man of average intelligence I donít care how you get to the conclusion of whatís required ďspecsĒ for carpet cleaning on a paper, the end of the story to me is, if the carpets are getting cleaned correctly, and dry times are all in the expectation of the client of what concern is there how you got that point. I can care less about #s on papers, whoís got the biggest hose, if the product does the job and the owner of the products satisfied few other things matter. Different TM makers, different ETM makers, different porties will all yield different results. So choosing a product carefully is important.
Then itís up to the operator to perform correctly.
It bothers me reading total BS from people who do have a lot of knowledge use that knowledge in a way to benefit some in a certain direction for selfish gain, or deter some from a course for selfish gain. Itís easy to convince some that a opinion is correct when the statements to come from those with enough genuine knowledge to sound as if they are an authority. It bothers myself that some form massive opinions that may affect newer ones including me to buy or not buy a product by forming strong personal opinions not based on actual use but a personal agenda.
As long as thereís people and products we all will form thoughts about them. I get that. Thatís what makes life interesting to me is seeing varying opinions based on genuine experience. But simply forming opinions based on others thoughts or ideas seems like a drone to me. March down your street with a few friends with your fists in the air, chanting ďhell noĒ and soon others will follow, even when they have no clue that your protesting.
I guess Iíve always been one to think on my own. Sometimes itís been a negative, but mostly a positive. Why post something like the Jaguar 8.4 canít work past 75ft of hose when you never used or tried the machine. It could deter others from buying based on false statements.
Iím not saying my Jaguar 8.4 is a design from the gods. I can already see years of thought went into it, itís a monster cleaner, works great, and hasnít given me a lick of issue that wasnít my fault. Like cleaning out the waste tank, ahh itís easy! Some here make it sound hard! Put some water in it, and open the side valve. Why is that hard? Iím again not the smartest but took me no time to figure out how to drain it and clean it easily.
Iíve read doesnít go up steps well or make a good porty? Compared to what? It is a ETM designed to truck mount or be a porty, not dedicated to either. So is it as easy to drag up steps as some no, but is it easier then others heck yea. My last porty is so short and heavy, itís brutal to drag up steps. My Jaguar 8.4 is much easier. Is it as easy as my first porty, no. But itís performace kicks itís butt and just because itís not as easy the performance by far blows away that one thing.
Is the machine perfect? Well I donít think anything man creates is perfect. Thereís always room for improvement. But today I spoke for hours to the guy that owns the company! It was a interchange not a monologue. Edís got 40 plus years of skin in this game, and maybe what a armchair engineer things is a flaw may have 4 decades of reason that it ended up how it is. Again perfect, well Iím not one to say anythingís perfect. But I appreciate talking to a guy dedicated to this personally verses calling some big company that can care less who I am, and Iím just a profit margin to them. Cross American is of a breed that American companies used to be much more commonly. Those businesses are slowly going away, the ones that still care about its customers, and products I feel should be supported over large companies that your just a account # to them.
Iíve read endless posts from Ed V. The guy gets his feathers in a slight ruffle when a few endlessly try to provoke him. Feathers in a ruffle when others would go ballistic. The guys been around nearly 50 years in this industry I find it amazing heís got the temporment he does after all these years. Clearly by talking to him, heís passionate about this industry and isnít the big business type to hang up when your not buying only caring about products.
Why bother dedicating time to anything negative about this company and try spending some time pointing out how many positives there are. And if Jaguar machines arenít your cup of tea, everyone gets that. We all have a right to choose to spend money where and how we want. But geez guys when a company owners spends hours on the phone, tries to sell you nothing, and infact convinces you the chances of needing to buy repair parts for the product is slim to none, that guys ethical.
Iíve read about how he comes to a board to sell products. Ah again I may not be a ultra bright bulb but if you make a product you dedicated your life, know works well, to not try to sell it to a group of people who maybe interested in your product sounds stupid to me. None of us volunteer everyday and never get compensated. We work to eat.
Anyway anyone wanting a ETM and reading these posts on TMF and such before you decide call and talk to Cross American. Talk to the company that makes the product that your interested in. Reading posts can be helpful posts help me a ton. But donít be a drone thinking only thoughts other are telling you that you must have. Think for yourself. If you buy another brand so be it. Buy what suits your needs best. But deciding simply based on ďsmart soundingĒ info thatís really illogical makes little sense.
Last edited: Yesterday at 9:10 PM
The JAGUAR MX-2 ETM @ crossamericancorp.com