Every now and then I use a guy who is a carpet cleaner as a tech. I get to listen to him justify his prices on the phone. I tell him not to even go there just sound uninterested and say " thanks for calling" and quickly hang up. Build up your self esteem.
Do not entertain the price shopper if you're a business. I will say this, I do reward those that suffer me
The JAGUAR MX-2 ETM @ cross-american.com