This situation isn't unique to your Industry as a Professional Cleaner, or, ours here as the manufacturer. Heck, My son is a Dentist and he has the same situation!
Normally I get asked a hundred and one questions with average of 2-4-8 phone calls from the same individual (!) Now, I can understand any one asking questions, but for heavens sake, please pay attention. They will ask the same questions on the next phone call, and the next one.
Perhaps it is because of human nature; or, because we are so helpful and accessible. Who knows. But, golly, these are your customers, and our Purchasers (owners/operators) of equipment.
And, who reads the Manual? Easier to pick up the phone I guess.
Anyways, if I told you "more", you would either not believe it or would laugh yourself off your chair seat!
The JAGUAR MX-2 ETM @ cross-american.com