But, IMO, things are never always that simple. I find there are two basic reasons for reappearing spots. First is the soil, sometimes aggravated by inappropriate DIY First Aid treatments with soils driven deeper into the backing. These will typically reappear overnight through capillary action (the wicking process) and are what is being referred to in this thread.
But there is also the slower reappearance phenomenon. These will often be greasy or sticky spots that have attracted soil over a period of time. As is often the case, if these spots are just cleaned during the rinse/extraction phase, they disappear. However, the root cause of the soiling was something invisible to the naked eye. The carpet looks clean so the technician will move on. Over the following days and weeks, or sometimes a little longer, the original invisible soiling will start to be showing itself again as soils adhere to the oily/sticky residues. This will not be the customers fault but an (understandable) error by the technician.
For this reason alone, my policy has always been to return to the customers site ASAP to investigate and, if appropriate, correct.
In the UK and most definitely in my market place, the public are absolutely pi$$ed off with politicians, businesses and tradesmen fobbing them off with an excuse or reason as to why it is never their fault. If there's no blame, there's no claim mentality.
My business was built on trust. OK, in todays society it is an old fashioned concept that nobody in the legal, professional or corporate world is allowed to follow or practice. So when a tradesman puts his hands up and says "Sorry Madam, I could have done better" she is speechless at the honesty and integrity shown.
We have a saying in my family. A business is best judged when things go wrong. I've found that small problems, correctly dealt with, will enhance your value and standing with your customer and even better goodwill will be generated. It will also help to justify premium charges for your work.
Safe and happy cleaning
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The JAGUAR MX-2 ETM @ cross-american.com