Dane is right on IMHO. I always was on the level with the customer because there are somethings that "we" as Professionals can not help them with within the limits of our service and offerings.
UNLESS, they replace the carpeting.
Sealing the floor (if able) and back of the carpet by using a quality sealer/paint, along with replacing the padding and thoroughly cleaning the surface fibers, would be our only option.
Dane, how long have you been cleaning because your answer had the sound of "experience"!
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