With that being said, I would advise that the carpet and pad need to be replaced. The sub floor may need to be treated and sealed. The baseboards and possibly walls need to be cleaned, treated and possibly painted (I am assuming that since the baseboards have urine that the carpet is hammered also).
If the customer still wants me to clean, I would advise that I cannot remove 100% of the odor or possible staining but will give my best effort. Depending on the customer, I may have them sign an agreement confirming above before work is started.
I have never been able to remove 100% of cat urine/spray odor. I tried many products over the years. What I find works the best is sodium percarbonate; not the kind with a lot of fillers but sodium percarbonate that is 90% or more pure. For upholstery and some rugs, I use odorcide 210 fresh scent. It does not work as well as sodium percarbonate but has a PH of 6.8 for the more delicate fibers.
I would like to know the procedure of others.
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