I have a clause in my invoice that I'm not responsible for pet urine color loss or spotter loss. You know, you're cleaning and suddenly a bleached out area appears. If you look for these you can usually find them. Ask what spotter they use and test spots for urine.
I've been cashing in like a fat bandit lately. I stopped giving away spotter and love it when they use Spot Shot, Oxy Clean and Resolve now.
Jerry's stuff is the best. I've gone through 3 bottles of blue reactant, the big replacement concentrate bottles this year.
I would encourage you to get some if you haven't yet.
The JAGUAR MX-2 ETM @ cross-american.com