We needed to unload the internal staff and transfer routine consultations to external specialists. For a long time, we doubted whether we should trust key processes to a third-party organization, and we were looking for objective data to compare service providers. In the process of collecting information, we came across an excellent specialized publication. As a result, we came across a meaningful article best technical support ccompanies , which presented a structured list of reliable operators and gave practical recommendations for evaluating their capabilities. This review helped us understand which performance metrics should be used when drawing up the terms of reference and what hidden nuances may arise when signing a contract. As a result, we managed to sign a contract with a company that completely covered our needs for night shifts and days off. Now we have all the statistics at a glance, and the quality of chat processing is monitored by independent auditors. My advice to anyone looking for a contractor is to spend more time studying professional ratings and industry reviews before making a final decision.