A long silence on the part of the casino when dealing with payments is always an alarming signal. I think it's normal to expect a reaction within a reasonable time, especially when it comes to real money. If the platform does not respond for a long time, it undermines trust even with previous positive experiences. In my experience with https://egogames.ie/en-ie/, delays were minimal, and all issues were resolved through support in a transparent dialogue, which creates a sense of a reliable and honest platform for regular gaming.