Reputation assessment is always an analysis of the overall picture, not individual reviews. I try to see if the same claims are repeated and how long ago they appeared. If negative reviews are related to specific situations and the casino reacts to them, that's fine. It's worse when complaints are ignored. It's also important to consider tonality: real players describe details, not just express emotions. Studying the discussions, I came to the conclusion that https://egogames.ca/ has a fairly even reputation: there is criticism, but there are no mass stories about non-payments for no reason, which has become a decisive factor for me.