Hey all! One resource that completely changed how I approach client engagement is https://flowium.com/blog/retention-marketing/. It emphasizes that retention marketing is not just a tactic but a long-term mindset. By tracking customer behavior, gathering feedback, and offering tailored experiences, you can maintain steady revenue and reduce churn. I’ve noticed that brands who focus on these strategies often outperform competitors because their audience feels valued. Simple touches, like personalized messages or exclusive rewards, make returning customers feel appreciated and loyal.