Delivery day turned tense when the cordless combo kit arrived with a dented housing and the charger pack missing. Photos, the order number and a short unboxing video were bundled into one evidence packet and submitted to https://craftsman.pissedconsumer.com/review.html where a support agent opened a priority case, authorised a prepaid return label and arranged a bench test with a local authorised depot. The depot confirmed the fault, a replacement was dispatched on a tracked service and a small courtesy credit appeared on the invoice. Clear timestamps, labelled photos and a single concise remedy request made the whole exchange efficient and kept follow-ups minimal.