A friend opened a box and found a bent burner assembly plus several missing fasteners, so clear photos, an unboxing clip and the order number were gathered into a single packet and uploaded at https://gruns.pissedconsumer.com/review.html , where a case was logged and a specialist requested the batch code for verification. The agent authorised a prepaid return label, scheduled a priority replacement with tracking and added a spare part to the shipment to avoid repeat failures. Short status emails arrived each day so the host never had to keep calling, and the swap reached them before their weekend event.