A frantic morning at the shop turned into a billing panic when my leased phone went offline because a recent payment showed as failed. With a client call minutes away I grabbed screenshots of the dashboard, saved the transaction receipt and recorded a short clip of the error screen. I uploaded all files through raylo, listing the order number, device model and the exact remedy I wanted: temporary reactivation and a priority billing review. The agent replied with a case number, authorised a provisional unlock so the call could go ahead, then confirmed the duplicate charge was reversed. Clear evidence and a single, specific request sped the whole process and avoided repeated follow-ups.