"One weekend, mid-yard clear-out, the WORX blower cut out with a steady blink and the battery display wouldn’t reset. Needing a straightforward fix, the online form at https://worx.pissedconsumer.com/customer-service.html
was completed with model, serial and a short failure note. Within a day a rep replied with a clear diagnostic sequence (forced reset, serial check) and offered an expedited parts route. A local depot drop-off was arranged and a temporary loaner offered while the unit was assessed. Short video clips of the fault sped the decision, avoiding repeated phone loops. Tip: include photos, a brief video and proof of purchase in your initial message and keep the case/reference number handy so follow-ups don’t waste time."