The power went out in our area recently - it doesn't seem like a big deal, but when it happens in the evening, in the cold, and with a small child at home, it becomes uneasy. The first thing I did was look for someone to call to find out what was going on and when everything would be back on. I found the Dominion Energy phone number and got through pretty quickly. The operator calmly explained what had happened, how many houses were affected, and the estimated time of restoration. No panic, just a normal human conversation.