Insurance has become an essential part of modern financial security — covering everything from cars and homes to health and life. Today’s insurers offer increasingly flexible and personalized policies, often accessible through digital platforms. However, many customers still associate insurance with complexity: unclear terms, bureaucracy, and slow claim processes.

In a market shaped by growing competition and digital innovation, an important question arises:
How can insurance companies build greater customer trust while simplifying processes without compromising reliability and legal accuracy?