To resolve the outstanding charge, I gathered the rental order number, the exact drop-off date and time, and a photo of the machine at the return locker before reaching out. While researching customer experiences at
https://homebase.pissedconsumer.com/review.html I discovered that the fastest fixes follow a single message combining those three elements. I sent one clear request listing my order ID, the timestamp of return, and the return-station image in one concise submission. Within twenty-four hours, Homebase support replied confirming the return scan had failed, updated my account to “returned,” and sent an email confirmation. Providing complete return context upfront unlocked a prompt and accurate resolution.