My premium subscription hiccup started when features vanished a day after payment cleared. Frustrated by unhelpful chat bots, I submitted a detailed ticket through the review portal order number, screenshots of payment and feature locks included. That’s when uniuni stepped in. Within a business day a specialist traced the billing error, manually reactivated my full account access and added an extra week of service for the trouble. A brief phone call to verify my details was all it took. My pro dashboards returned immediately, and the bonus week covered the downtime. That swift turnaround kept my workflow on track and restored my faith in the platform.