Hi there! Setting up a new device can sometimes be a bit tricky. While I haven't personally activated a Vortex Cellular phone, I came across https://vortex-cellular.pissedconsumer.com/review.html where users shared their experiences. Some users mentioned that contacting Vortex Cellular's customer support directly helped clarify the activation steps. Additionally, ensuring that your SIM card is properly inserted and that the device is compatible with your carrier can make a difference. If you continue to face challenges, reaching out to their support team might provide the assistance you need. Best of luck with your new phone!