I've found that Filipinos are so exacting as to be exasperating, especially when the matter is ordinary, daily business and they don't want to serve you. But that exactness is also why people say they make the best health care assistants. Different cultures excel in different ways. Mexicans are hard workers, but not good with customer service. And Latin women, given a position a little above, will be haughty and uncaring as they click about in their highest of heels. Once I got the hang of the Indian accent, I found them patient and understanding and genuinely helpful. I think it's probably a throw-back to Jolly old England. My Heritage, the Israeli genealogy company, has their customer service in Ireland, and they were exceptionally helpful. I've felt nothing but dismissive arrogance from owners of Chinese restaurants for years, and don't expect hot mustard unless you ask, and only one small container for six people unless you pay extra.
In today's climate, nobody seems to remember the old saying "the customer is always right." There's hardly any customer service any more. When I asked the representative from Best Buy for a copy of my extended warranty (that I should have been given last year when I bought the TV) he said for me to go online to the Best Buy site and research protection plans to see what they cover. I'm sure that will take some time, as those website specifics are not always easy to navigate, and perhaps I won't be able to figure out which one is mine. Tho I asked him a couple of times to just send me the one I'd bought, he refused. Said they don't do that. So I have no idea what I'm paying for, i.e., what it covers. Without some sort of "contract," they can tell you anything they want.
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