this is the issue. Utrip knows that bad batches exist. Utrip didn't test or do anything about it and I'm guessing that was not what was relayed to the teams and managers as opposed to saying we're working on it and it won't happen again.
A minimum the proverbial ball here was dropped off the empire state building. Part of me almost refuses to believe the powers in charge could be so flippant and ignorant but whatever.