That being said, I know for a fact that some programs have had “wonderful” experiences with him this year. As someone else posted, I guess it comes down to how important your writers see your program.
As reliable as the product has been in the past, it wasn’t this year and you have to do what’s best for your students. It’s been a tough year for everyone, but the communication is always important. I’ve already started doing research on a new drill designer for next year.
I hope the rest of your season works out.