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Re: Marimba question
Most manufactures will replace a bar if it is dead or out of tune as long as it is a manufacture concern. Now another angle and highly recommend is contacting Doug DeMarrow in Arkadelphia, Arkansas. He is a highly skilled craftsman at manufacturing, tuning, and re-tuning bars for any keyboard mallet instrument! He rocks! So, if I were you, I would call the manufacture first, knowing them, they may take 6 months to a year to get a replacement bar if not in stock so I would then call Mr. DeMorrow!
I agree on this. On the synthetic bars they print what the note is on the bottom and there was one xylophone we had that actually shipped with two C keys instead of a B and C. They immediately shipped us a replacement bar with no issues.