After leaving a few phone messages and sending emails, yesterday I finally spoke to the sales manager for the region, DJ who has a heavy accent. It was an exercise in patience talking to him. It turns out that the company is in Connecticut and their warehouse got flooded which is why I was getting an answering service when I called. Connecticut has had massive flooding. I looked them up. RCTurtle is a robotics company. They also sell charger cables.
Now keep in mind that right next to where I grocery shop is a Med Emporium. Med sells reachers/grabbers. Their price is $30. I simply could have popped right in but the reacher from RCTurtle was on sale for $15. When DJ found out that's who the reacher was for, he threw in a free robot that fetches stuff for you. His disabled grandfather had one. Plus DJ's boss told him to start giving them away. DJ said he'd send me the tracking number today but they are having 4 hours more of rain and were told not to go to the office so I am now receiving a free baton. (He didn't attach a picture). Plus a full refund, even though I'm still receiving the reacher. Because I was so kind to him yesterday. I have never laughed so hard. What started out as a simple order for a simple reacher/grabber has now turned into: a free reacher; a free robot; and a free baton (for what I do not know). If this rain continues I may end up with the entire warehouse!
This was too funny not to share. I'm hysterically laughing as I read this. Oh, and myself and a few other people are treating this coworker to lunch on Friday so now I have to get him something else for his birthday if the reacher doesn't get here in time.
Cathy and Shiloh
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