how's your email? Did you ever get it resolved? My cable got stuck on an upper channel last night and wouldn't change to any other channels. I left it for this morning and then played the game. Swap the batteries in the remote from one side to the other (I just put new batteries in a couple of months ago). Unplug the cable box and leave it. Plug it back in. Turn the cable box off then turn it back on. It finally unstuck. The irony is that my cable company was in my area on Wednesday doing upgrades. They had left a notice that we would be without servicwes for a period of time.