For example, we had a particular fellow (operator of his carpet cleaning business) start yelling about what a piece of junk "we sold him"! He said all it does is breakdown constantly, had a rocker switch burn up, had to replace his wiring throughout, a very wobbly rear wheel, etc.... But from the start, something just didn't sound right. Once he calmed down a bit, I asked him to describe the model machine. He said it was "bluest in color; and upright machine." We told him; "Mister, we don't build them that way; ours are much different and what you have described would never happen with our systems, period!"
We didn't comment and allowed him to vent for about 10 minutes because we couldn't get a word in edgewise.
Needless to say, it wasn't even our machine!!!!
Wow. Our ears were still ringing after that one.
Of course, I did recognize the machine and its maker and he mentioned that he purchased it on "price".
Hummmm. I kind of felt bad for him but at the same time, it was "a mighty bad phone call which we hope never happens again!"
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The JAGUAR MX-2 ETM @ cross-american.com