The other problem they mentioned was if the water you are applying gets under the tile there is the possibility of popping the tile.and, even warping the sub-flooring. Further, as Dane mentioned above, trying to match the grout color could be difficult.
BTW, all of these specialist professionals did not recommend high pressure cleaning!
Bottom line: Maybe not only a unsatisfied customer, but several more due to their bad testimonial.
"if it were me", I would put all these possible side affects within a contract and have the customer sign off on it.
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The JAGUAR MX-2 ETM @ cross-american.com