I have recently had problems with my water pump. I want to applaud Cross-American's customer service because, even though I purchased the machines many years ago, Ed has been extremely gracious and helpful. As he wrote to me "It doesn't matter when you make a purchase, or how old a machine is, until I am not in charge, our service to the customer will always be top notch. Nothing less." It turns out my issue was a relatively easy, inexpensive fix and my old Recoils keep rolling along. Thank you, Ed!
|