Sounds like you purchased this unit, Used?
I'll try to answer the best I can with the limited information:
1. Regulator (on-?) or near the Heater: Contact where this was purchased; I can not guess.
2. You stated: "Two hoses on each side of the pump head"? Cross-American never hooks them up that way. (hummm)
3. Leaking near the plugs: Sounds like it was frozen and the pump head expanded, thus causing leakage. Unscrew the end bolts and reposition the o-ring near internal valve(s); reassemble, and re-bolt. "Hopefully" this will solve the problem. Otherwise, you may be purchasing another pump head.
Hope this helps.
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The JAGUAR MX-2 ETM @ cross-american.com